Shipping policy

ORDER PROCESSING

All orders are prepared and processed within 1–3 working days after you receive your order confirmation email. Orders are not processed on weekends or UK bank holidays.

During launches, seasonal periods or periods of high demand, processing may take slightly longer. You will receive a dispatch notification when your order is on its way.

UK DELIVERY

Estimated delivery after dispatch:

• UK Standard Delivery: 2–4 working days

• Free UK delivery is available on orders over £40

• Delivery charges for orders below £40 are shown at checkout

INTERNATIONAL DELIVERY

We deliver to selected international destinations. Estimated delivery times after dispatch are:

• Europe: 5–10 working days

• United States and Canada: 7–14 working days

• Australia and New Zealand: 10–20 working days

• Rest of the world: 10–20 working days

These delivery times are estimates rather than guarantees. International orders may occasionally take longer because of customs checks, local postal services, public holidays or circumstances outside our control.

SHIPPING COSTS

Shipping costs are calculated according to the destination and order size. The available delivery options and total shipping cost will be displayed at checkout before payment.

CUSTOMS, IMPORT DUTIES AND TAXES

International orders may be subject to customs charges, import duties, handling fees or local taxes when they arrive in the destination country.

These charges are not included in the product or delivery price and are the customer’s responsibility. ST Shea Butter cannot predict or control the amount charged. Please contact your local customs authority if you require further information before ordering.

If an order is returned to us because customs charges were not paid, any approved refund may have the original delivery costs and return charges deducted.

DELIVERY DELAYS

Delivery estimates begin after your order has been dispatched and do not include our 1–3 working-day processing period.

Delays can occasionally occur because of customs, adverse weather, strikes, carrier disruption or high seasonal demand. ST Shea Butter is not responsible for delays caused by customs authorities or delivery carriers, but we will try to assist where possible.

TRACKING YOUR ORDER

Where tracking is included with your selected delivery service, your tracking information will be provided in your dispatch confirmation email. Please allow time for the carrier’s tracking system to update after dispatch.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed once an order has entered processing or been dispatched. Additional delivery charges may apply if an order is returned because an incorrect or incomplete address was supplied.

LOST, DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. Include your order number, a description of the problem and clear photographs of the product and packaging.

If you believe your parcel has been lost, please check the tracking information and contact the delivery carrier first. You can then contact us, and we will help investigate the delivery where possible.

CONTACT US

If you have any questions about the delivery of your order, please contact us through the Contact Us page on our website.

Please include your full name and order number so we can assist you.